Can I cancel the order if I do not want it anymore?

Yes, you can cancel the order within 30 minutes since placed, not for over 30 minutes.

How long does it take for me to get a refund?

It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for a refund. Once we receive your qualifying return, we will approve your refund immediately. Depending on your financial institution, please allow additional 1–2 business days for the credit to post to your bank or credit card account.

Do you do back orders?

No, we do not do back orders. If an item is out of stock, our customer team will notify you as soon as possible and ask if you would like a replacement item. Out-of-stock orders will be canceled unless a replacement item is requested.

What forms of payment do you accept?

We use Square, Stripe and Paypal for payment, and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.

What is PayPal?

PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card, or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores.

When will my credit card be charged?

Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.

Can I customize the t-shirts and sweatshirts with my design?

You can personalize your clothing by adding your artwork, logo, or text.

How should I care for my Olalawears clothing?

  1. Machine wash with like colors in cold water and tumble dry on low heat.
  2. For custom prints, turn the garment inside out before washing.
  3. Always check the care instructions on the label for specific guidance.